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Frequently Asked Questions
Frequently Asked Questions
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Written by Diadem Akhabue
Updated over a week ago

Answering all your frequently asked questions about using WeWire.

Who is WeWire?

WeWire is an easy-to-use global mobile payments platform. We enable businesses to trade across borders, helping our clients improve their quality by allowing your company to seamlessly and quickly interact with international customers, suppliers, and business partners, giving you access to new markets, achieving better results, and making more intelligent business decisions.

What does WeWire do?

Imagine you want to send money to someone in another country or make multiple payments to different people quickly. Our reliable platform makes it easy for you to do that without hassles.

What currencies does WeWire Africa support?

We understand the importance of multi-currency payment processing for businesses. That’s why we offer a seamless and secure payment gateway that supports multiple currencies in 80+ countries, including USD, EUR, GBP, NGN, KES, AED, and GHS.

How do I sign up on WeWire

Step 1: Visit www.wewireafrica.com

Step 2: Click on Signup or create an account

Step 3: Fill in your details and click Signup

Step 4: Complete your onboarding, and you are good to go!

What are the onboarding requirements?

Usually, the documents we need during the account setup process differ based on the type of account you’re requesting:

  • Individual Account: Means of Identification and a facial recognition capture

  • Business Account:

  1. Board resolution nominating an authorized person to act on behalf of the company.

  2. Business registration documents

  3. ID cards of Directors

  4. Proof of residential address for Business

What forms of identification are considered valid?

We accept government-issued driver’s licenses, passport cards, national identification cards, and visa documents.

How long does it take to open an account?

Generally, our onboarding timelines vary depending on the type of account you’re applying for:

  • Individual Account: In less than 10 minutes after all requirements have been provided and approved.

  • Business Account: Your opening depends on how quickly you provide the required documentation. Once all the necessary documents are provided, verification is completed within 24 hours.

How can I obtain a virtual card from WeWire Africa?

To obtain a virtual card, sign up for an account with WeWire Africa. Once your account is verified, you can generate virtual cards through our platform by clicking the ‘cards’ option and filling in all necessary information.

How much does it cost to create a virtual card on WeWire Africa?

Creating a virtual dollar card on WeWire costs $5.

Does it cost to fund my dollar card on WeWire?

Yes, funding your wewire dollar card costs $1 every time you fund it.

What happens when I mistakenly terminate my wewire virtual card?

Once a card is terminated on WeWire, the details of the card cannot be restored for security reasons, and a new one has to be created if needed.

Can I perform transactions involving Ugandan Shillings (UGX) and Tanzanian Shillings (TZS) on the customer app?

The WeWire customer app currently doesn’t support UGX and TZS transactions. However, we support these currencies and more via our OTC services. Reach out to the OTC team at support@wewireafrica.com.

Does the app support dollar transfers?

Customers are currently unable to use the WeWire app for dollar transfers. However, we provide this service via our OTC trading desk. Reach out to the OTC team at support@wewireafrica.com to get started.

Does the app allow funding the USD balance directly?

Customers cannot do direct wallet funding with USD on the dashboard. However, customers can swap from other currencies to USD.

Can my WeWire card process refunds?

Yes, WeWire virtual card processes refunds. All refunds are returned to your WeWire virtual card once the refunding party or website issues the refund.

How do I reset my account password?

To reset your password, click on the ‘FORGOT PASSWORD’ link while trying to sign into your WeWire account. An email with a link to help you reset will be sent after.

Which countries does WeWire Africa support registered businesses in?

Businesses registered in Ghana, Nigeria, Canada, Dubai, Uganda, Kenya, and the United States are all supported on WeWire Africa.

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